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Checking In & checking out
Check-in time is 3:00 p.m. and Check-out time is 10:00 a.m.
Upon Arrival to the Island
Please come to our office located at 5 North Water Street (behind the Whaling Museum) to pick up your Check-in Packet. This will have your house keys, directions and helpful island information.
Your Vacation Home
The house will be clean and ready for you at 3:00 p.m. If there is a concern with the cleaning or any damage noted, please contact your agent.
Telephone & Utilities
You will need to dial the area code (508) on all calls. Many homes have a long distance phone block. All local Nantucket calls are free. Long distance calls must be made collect, billed to a credit, phone card or to your home phone. Utilities are included in all short term rentals, unless otherwise noted on the lease.
Repairs & Maintenance
Please contact the caretaker and your rental agent if an appliance, plumbing, heating or cooling system fails to function properly. We will make an effort to have it repaired promptly. We appreciate you reporting any maintenance issues and we will have them responded to as soon as possible.
If you require additional cleaning services, please contact the house cleaner or your rental agent.
To help save on additional cleaning charges at the end of your stay: please empty the fridge of all food and clean any spills, strip all the beds and leave all the soiled laundry in the laundry area. Wipe down the counters, vacuum any excess debris or sand on the floors. Please leave the furniture as you found it.
Nantucket is a recycling community. Please separate all glass, plastic & paper into the recycling containers and keep household waste in the other. Only clear bio-degradable bags are allowed. The pick-up service will not remove any garbage that is not properly bagged.
By 10:00 am on the day of your departure, your vacation home needs to be empty of your personal items, the trash taken out, and left in the condition in which you found it.